Our urgent and emergency care services such as NHS 111, walk-in centre in Norwich, minor injuries unit in Cromer, Emergency Departments and the ambulance service are always under alot of pressure.

Urgent and emergency care composite picture

Much of the wider STP work is about putting in place the right services to help people make the right choices and also reduce pressures on urgent care services. For example Norfolk First Support, escalation avoidance teams, better use of pharmacies, more GP appointments etc.

However there are specific things we are doing to improve urgent and emergency care services such as:

  • Looking to designate some of our walk-in centres as 'urgent treatment centres'
  • Planning for winter – investing more than £7million in 2018/19 in new or expanded services to increase capacity or help people remain safe and well at home
  • More clinicians and a wider skill mix of clinicians taking patient calls in the NHS 111 'Clinical Advice Service'
  • Ambulance services to achieve the revised national performance targets
  • More same day discharges from hospital emergency departments rather than admissions
  • Reducing delayed discharges from hospital 

This is our 2018/19 winter briefing for members of the public.

You are welcome to download and read it.

It was produced to show the sort of things that partners in the STP did to prepare for winter: New services, expanded services and joined up working so that patients and service users received the support they needed, and to support our frontline staff to deliver care and treatment.

This joined-up approach to tackling one of the busiest times of the year is a direct result of collaboration, investment and a desire to improve services for the people of Norfolk and Waveney.