The James Paget University Hospital in Gorleston has opened an enhanced and expanded facility which is helping patients receive care quickly, reducing pressure in A&E while preventing unnecessary admissions. The new Ambulatory Care Unit saw more than 1000 patients in its first four weeks of operation.
Ambulatory care is an outpatient service which brings healthcare teams to the patient and is nationally recognised as an effective way of delivering safe care for an increasing number of conditions, while improving patient experience.
It allows patients to receive diagnosis, observation, consultation, treatment services in one area of the hospital – and is designed to be a ‘one stop shop’ for patients, improving the efficiency of their care, reducing their time in hospital and preventing admissions.
An Ambulatory Care Unit was established in the hospital in 2015. The unit saw a huge increase in activity – a 37% rise in one year alone. It was designed to support 20 patients per day but sometimes had to cater for double the number it was designed for. Now, Ambulatory Care is being delivered from a brand-new, purpose-built facility which is double the size of the old unit – and can see three times as many patients.
The creation of the new unit is part of a multi-phase plan to transform the hospital’s Emergency Department, to help meet patient demand. Other work completed includes the provision of GP streaming consultation rooms in A&E and a new children’s waiting area as well as the creation of a new Operations Room and Discharge Hub.
The Ambulatory Care unit consists of:
- Six single treatment rooms
- An IV room
- GP referral assessment area
- Point of Care Testing (POCT) room
- Reception area/nurses station
- Waiting area (accommodates up to 30 people)