The Care Quality Commission inspection report into the Norfolk and Suffolk NHS Foundation Trust (NSFT) has today been published. It found the trust to be ‘inadequate’ overall. NSFT will continue to receive intensive support from NHS England and NHS Improvement (NHSE/I).

In addition, the two integrated care systems will offer increased levels of support to the trust.  For example, a board has been formed that will oversee the response to the CQC report.

Stuart Richardson Chief Executive of NSFT says: “We fully accept the areas that the CQC say need to improve.

“The people of Norfolk and Suffolk deserve good quality mental health services and we are committed to achieving this. People have worked tirelessly to keep services open during the pandemic and I want to thank all my colleagues for their hard work.

“We recognise that we have not made the expected progress in some key areas, and I am deeply sorry for this and the impact this will have had on people who need support with their mental health.

"We have already taken action that will help us improve, including increasing support and training for our staff, redoubling our efforts to recruit more nurses and doctors, and bringing services closer to people’s homes through our community transformation projects.”

While the rating is disappointing, it is vitally important that we acknowledge the huge efforts of frontline staff who have worked tirelessly throughout the pandemic and their care has been rated as ‘good’ by the CQC. Many of these staff have also been involved in the frontline delivery of the COVID-19 vaccination programme and supported many thousands of people across both Integrated Care Systems during the pandemic.

Both systems have a strong desire to bring about lasting and meaningful change to ensure local people have access to quality mental health care services in the future.

Yours faithfully

Tracey Bleakley, Chief Executive-designate, Norfolk and Waveney Integrated Care Board
Ed Garratt, Chief Executive-designate, Suffolk and North East Essex Integrated Care Board